Frequently asked questions
How do I recognise a phishing message?
Watch for pressure ("pay today"), small shipping fees, links to unknown websites, spelling mistakes and requests for codes or bank details. A real bank never asks for your PIN or itsme code through a link.
Is this text from itsme, bpost or my bank real?
If in doubt, don't click the link. Open the official app or website yourself, or call your bank on the number on your card. VerifyNow helps you weigh what speaks for and against a scam.
What does VerifyNow do with my message?
Your message is only used to assess it. It is not stored after the analysis, not used to train models and not linked to your identity.
Is VerifyNow available yet?
VerifyNow is in private beta and not public yet. The app is coming to iOS first.
I already clicked a link or paid. What now?
Call your bank or Card Stop (078 170 170) right away to block your card, change your passwords and forward suspicious messages to suspicious@safeonweb.be.